If you’re a dedicated Fitbit user you may have noticed that your heart rate readings have been inaccurate or entirely missing lately. You’re not alone—several users have been complaining about the same issue.
The problem seems to be affecting all Fitbit devices that track heart rate including the Fitbit Charge 2 Fitbit Flex 2 and Fitbit Ionic. It’s not clear what’s causing the problem but it appears to be software-related rather than hardware-related.
Fitbit has acknowledged the problem and is working on a fix. In the meantime there are a few things you can do to try to improve your heart rate readings.
First make sure that your Fitbit is properly positioned on your wrist. The heart rate sensor should be snug but not too tight and it should be positioned on the underside of your wrist.
If you’re still not getting accurate readings you can try wearing your Fitbit on the inside of your wrist or on your non-dominant hand.
You can also try restarting your Fitbit or performing a factory reset. If you’re still having issues after trying all of these things you can contact Fitbit support for further assistance.
In the meantime you can use another device to track your heart rate or you can manually enter your heart rate readings into the Fitbit app. This isn’t ideal but it’s the best solution until Fitbit releases a fix for the problem.
Why is my fitbit not tracking my heart rate?
Answer 1: There could be a few reasons why your fitbit isn’t tracking your heart rate.
One reason could be that you’re not wearing your fitbit correctly.
Your fitbit should be worn snugly on your wrist and make sure that the heart-rate sensor is in contact with your skin.
Another reason could be that you’re not active enough for your heart rate to be detected.
If you’re not moving around much your heart rate may not be high enough for the sensor to pick up.
Lastly check to see if the heart-rate feature is turned on in your fitbit’s settings.
Why is it important to track my heart rate?
Answer 2: There are many benefits to tracking your heart rate.
Heart-rate data can give you insights into your cardiovascular health and it can also be used to help you better monitor your exercise intensity and better tailor your workouts.
Additionally tracking your heart rate can help you to better gauge how your body is responding to stress.
How can I improve my heart-rate tracking?
Answer 3: One way to improve your heart-rate tracking is to make sure that you’re wearing your fitbit correctly.
Your fitbit should be worn snugly on your wrist and make sure that the heart-rate sensor is in contact with your skin.
Another way to improve your heart-rate tracking is to be more active.
If you’re not moving around much your heart rate may not be high enough for the sensor to pick up.
How accurate is the heart-rate tracking on my fitbit?
Answer 4: The heart-rate tracking on fitbits is generally quite accurate.
However there are a few factors that can affect the accuracy of the heart-rate tracking.
One factor is how you’re wearing your fitbit.
Your fitbit should be worn snugly on your wrist and make sure that the heart-rate sensor is in contact with your skin.
Another factor that can affect the accuracy of the heart-rate tracking is how active you are.
If you’re not moving around much your heart rate may not be high enough for the sensor to pick up.
I’m not seeing my heart-rate data in my fitbit app.
What’s wrong?
Answer 5: There could be a few reasons why you’re not seeing your heart rate data in your fitbit app.
One reason could be that you’re not wearing your fitbit correctly.
Your fitbit should be worn snugly on your wrist and make sure that the heart-rate sensor is in contact with your skin.
Another reason could be that you’re not active enough for your heart rate to be detected.
If you’re not moving around much your heart rate may not be high enough for the sensor to pick up.
Lastly check to see if the heart-rate feature is turned on in your fitbit’s settings.
What is a good heart rate to have?
Answer 6: A good heart rate to have depends on a few factors such as your age your fitness level and what you’re doing.
Generally speaking a healthy heart rate is anywhere from 60-100 beats per minute.
I’m not sure if my heart-rate data is accurate.
Is there anything I can do to check?
Answer 7: There are a few things you can do to check the accuracy of your heart-rate data.
One thing you can do is to check and see if you’re wearing your fitbit correctly.
Your fitbit should be worn snugly on your wrist and make sure that the heart-rate sensor is in contact with your skin.
Another thing you can do is to check and see if you’re active enough for your heart rate to be detected.
If you’re not moving around much your heart rate may not be high enough for the sensor to pick up.
Lastly you can check to see if the heart-rate feature is turned on in your fitbit’s settings.
I’m trying to exercise within a certain heart-rate zone.
How can I make sure I’m staying within that zone?
Answer 8: There are a few ways you can make sure you’re staying within your desired heart-rate zone.
One way is to wear a heart-rate monitor such as a fitbit that will track your heart rate for you.
Another way is to manually check your pulse periodically to see what your heart rate is.
Additionally certain exercise machines such as treadmills and ellipticals may have heart-rate monitors built in that you can use to track your heart rate.
I think my heart-rate monitor isn’t working correctly.
How can I test it?
Answer 9: There are a few ways you can test your heart-rate monitor to see if it’s working correctly.
One way is to take your heart rate manually using your fingers to check your pulse and then compare that number to the number that your heart-rate monitor is giving you.
Another way is to exercise and see if the heart-rate monitor is tracking your heart rate accurately.
Additionally you can try wearing your heart-rate monitor in different positions on your body to see if that affects the readings.
I don’t like wearing a heart-rate monitor all the time.
Is there another way to track my heart rate?
Answer 10: There are a few other ways you can track your heart rate without wearing a heart-rate monitor.
One way is to manually check your pulse periodically to see what your heart rate is.
Another way is to use an exercise machine that has a heart-rate monitor built in.
Additionally certain smartphone apps can track your heart rate if you place your finger on the camera lens.
I’m trying to lose weight.
Will tracking my heart rate help me to reach my goals?
Answer 11: Heart-rate data can be a helpful tool when trying to lose weight.
Heart-rate data can give you insights into your cardiovascular health and it can also be used to help you better monitor your exercise intensity and better tailor your workouts.
Additionally tracking your heart rate can help you to better gauge how your body is responding to stress.
All of these factors can help you to better reach your weight-loss goals.
I’m trying to increase my exercise endurance.
Will tracking my heart rate help me to reach my goals?
Answer 12: Yes tracking your heart rate can help you to increase your exercise endurance.
Heart-rate data can give you insights into your cardiovascular health and it can also be used to help you better monitor your exercise intensity.
Additionally tracking your heart rate can help you to better gauge how your body is responding to stress.
All of these factors can help you to better reach your goals.
I’m not very active.
Will tracking my heart rate still be beneficial to me?
Answer 13: Yes tracking your heart rate can still be beneficial to you even if you’re not very active.
Heart-rate data can give you insights into your cardiovascular health and it can also be used to help you better monitor your exercise intensity.
Additionally tracking your heart rate can help you to better gauge how your body is responding to stress.
All of these factors can help you to better understand your body and your health.
I’m pregnant.
Is it still safe for me to track my heart rate?
Answer 14: Yes it is still safe for you to track your heart rate while you’re pregnant.
Heart-rate data can give you insights into your cardiovascular health and it can also be used to help you better monitor your exercise intensity.
Additionally tracking your heart rate can help you to better gauge how your body is responding to stress.
All of these factors can help you to better understand your body and your health.
I have a heart condition.
Is it still safe for me to track my heart rate?
Answer 15: You should always consult with your doctor before starting any kind of exercise program including one that involves tracking your heart rate.
However in general tracking your heart rate can be safe for people with heart conditions.
Heart-rate data can give you insights into your cardiovascular health and it can also be used to help you better monitor your exercise intensity.
Additionally tracking your heart rate can help you to better gauge how your body is responding to stress.
All of these factors can help you to better understand your body and your health.
