When you buy or sell something on Facebook Marketplace you can rate your experience with the buyer or seller. To leave a rating go to the buyers or sellers profile and tap More.
If you had a good experience tap Positive. If you had a bad experience tap Negative. You can also tap Neutral if you don’t want to leave a positive or negative rating.
When you rate someone you can also leave feedback about your experience. Keep in mind that feedback is public.
When you buy or sell something on Facebook Marketplace you can rate your experience with the buyer or seller. Ratings and feedback help make Marketplace a safe and useful place for everyone.
Here’s how to leave a rating:
Go to the buyer or seller’s profile.
Tap More.
Tap Positive Negative or Neutral.
You can also leave feedback about your experience. Keep in mind that feedback is public.
When you rate someone your rating and feedback are anonymous. The person you rated won’t see your name.
Ratings and feedback are only visible to the person who left them.
If you see something that goes against our Community Standards let us know and we’ll take a look.
How do I rate a seller on Facebook Marketplace?
Answer: To rate a seller on Facebook Marketplace go to the listing page and click on the “Rate Seller” button.
You will then be able to choose a star rating and leave a review.
How do I know if a seller is trustworthy on Facebook Marketplace?
Answer: It is always best to use caution when dealing with strangers.
If possible try to meet the seller in a public place.
You can also check the seller’s ratings and reviews from other buyers before making a purchase.
How do I report a problem with a listing on Facebook Marketplace?
Answer: If you see a listing on Facebook Marketplace that violates our Community Standards or Terms of Service you can report it by clicking on the “Report” button.
I was scammed on Facebook Marketplace.
What should I do?
Answer: If you believe you have been scammed please report it to our team.
You can also file a report with your local law enforcement.
What should I do if I don’t receive an item I purchased on Facebook Marketplace?
Answer: If you don’t receive an item you purchased on Facebook Marketplace you can try contacting the seller first.
If you’re unable to reach the seller or resolve the issue you can file a report with our team.
I received an item I purchased on Facebook Marketplace but it’s not what I expected.
Can I return it?
Answer: All sales on Facebook Marketplace are final.
However you can try contacting the seller to see if they’re willing to work out a return or exchange.
What is Facebook Marketplace’s policy on returns and refunds?
Answer: All sales on Facebook Marketplace are final.
We do not offer returns or refunds.
I saw an item I wanted to buy on Facebook Marketplace but it’s no longer available.
Can I still purchase it?
Answer: No once an item is sold it is no longer available for purchase.
How do I search for a specific item on Facebook Marketplace?
Answer: You can search for items on Facebook Marketplace by category location or keyword.
How do I filter my search results on Facebook Marketplace?
Answer: You can filter your search results on Facebook Marketplace by category price condition (new or used) and more.
I found an item I want to buy on Facebook Marketplace but the seller is located in another country.
Is it still possible to purchase the item?
Answer: Yes you can purchase items from sellers located in other countries on Facebook Marketplace.
However you may need to pay additional shipping costs.
How do I contact a seller on Facebook Marketplace?
Answer: You can contact a seller on Facebook Marketplace by clicking on the “Message” button on their listing page.
How do I pay for an item I purchased on Facebook Marketplace?
Answer: You can pay for an item you purchased on Facebook Marketplace using a credit or debit card PayPal or Facebook Messenger.
How do I know if an item I’m interested in purchasing is still available?
Answer: If an item you’re interested in purchasing is still available the listing will say “Available”.
If the listing says “Sold” then the item has been sold and is no longer available.
Can I negotiate the price of an item on Facebook Marketplace?
Answer: Yes you can try negotiating the price of an item with the seller.
